Wednesday, September 18, 2013

Loyalty programs in Restaurants: A Primary Customer Engagement Platform

With consumer eating out habits changing, competition is yet again expanding across previous borders. One of the primary marketing platforms, restaurants are adopting, is Loyalty programs.

                                                                                       

Loyalty programs designed to reward loyal customers with unique and customized benefits and at the same time to maintain a long standing [mutually rewarding] relationship. According to a recent survey held on loyalty program memberships for restaurants, it was revealed that on average each family affiliates to, on average, 18 loyalty programs. Compared to 20 years ago where reward programs were mainly Air Miles, it is evident the importance of loyalty programs and the ever increasing popularity of this strategy.

The Next Idea, the leading Hospitality and Restaurant Consulting Group, points out the advantages of loyalty programs as follows:
  • Customers feel special when rewarded with benefits tailor made for their needs; this has two positives: 1) Continued patronage and 2) Spreading the word about their affiliation and the rewards they receive.
  • The ability to analyze consumer behavior, and further target customer types and profiles with different offers and promotions
  • Loyalty membership can also be offered to casual customers through offering them on the spot offers motivating them to take an instant decision to sign up for the membership, therefore again increasing the number of regular customers and visits.
  • Expanded guest engagement in other affiliated companies and brands
With the average mindset of food lovers opting for tastier, healthier and cheaper food, loyalty programs in restaurants can also benefit the customers. Enlisting as a member of any loyalty program entitles customers to rewards which would not have been possible if they ate out elsewhere.

For information about Restaurant Loyalty and marketing, contact: The Next Idea [International], 818 887 7714, email: info@thenextidea.net.

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Tuesday, September 17, 2013

Causes of Childhood Obesity and Its prevention

The Childhood Obesity issue is a fascinating subject that appears to be somewhat mis-understood at core level. For instance, clearly an enhanced exercise regime will represent a huge advantage in dealing with obesity; however it will be far less effective if our children just go to McDonald's afterwards. For instance, did you know a 75-pound kid would have to walk 8 hours and 55 minutes to burn-off a Whopper with cheese?...and that doesn’t include the fries and Coke the kid probably would also buy.

                                                                                                      
If this kid added fries, it would add another 2 hours and 41 minutes of walking. And the Coke to wash it down adds another 1 hour and 21 minutes of walking. That’s more than 10 hours total of walking Whew.
Equally, a well balanced nutritional diet at school will of course be of value in maintaining a child’s health; however its value is mitigated once the child goes home and eats processed junk from the supermarket and plays video games all weekend.

The core issue behind obesity is basically our consumer culture (video games, etc) combined with the over availability of some of the world’s worst food!! So basically – our children are sitting in front of TVs consuming high fat laden and chemically infused products day in and day out – all of which is driving the average child’s weight into the stratosphere.

In our new age world, it is unlikely that we will ever move kids back from video games to riding bikes, and more sports, (although we clearly must try, and try hard), however we can certainly impact what they consume  if the legislature would help. For example, all McDonalds’ products should come with a Health warning, and frankly should not be available for children under a certain age – this probably sounds overly dramatic and ridiculous however consider this:

Kid’s Happy meal – designed for children between ages of 3 – 8 (or there abouts):

Cheese burger, low fat milk, and Apple dippers – 500 calories add fries: another 380 calories – so just less than 900 calories in one meal. (American Heart Association recommends around 1400 A DAY for kids under 6 (depending on sex and exercise levels).
Add in some chips 150 grams, a cup cake say 250 grams, and the child is already over the daily recommended limit. Of course most kids may have only one Happy Meal a day, however the other meals can be worse – ever checked the nutritional values on a Pizza box lately – ever looked at what been added?

Here is McDonald’s Bun and Cheese breakdown:

Regular Bun

Enriched flour (bleached wheat flour, malted barley flour, niacin, reduced iron, thiamin mononitrate, riboflavin, folic acid, enzymes), water, high fructose corn syrup, sugar, yeast, soybean oil and/or partially hydrogenated soybean oil, contains 2% or less of the following: salt, calcium sulfate, calcium carbonate, wheat gluten, ammonium sulfate, ammonium chloride, dough conditioners (sodium stearoyllactylate, datum, ascorbic acid, azodicarbonamide, mono- and diglycerides, ethoxylatedmonoglycerides, monocalciumphosphate, enzymes, guar gum, calcium peroxide, soy flour), calcium propionate and sodium propionate (preservatives), soy lecithin.

CONTAINS: WHEAT AND SOY.


Pasteurized Process American Cheese

Milk, water, milkfat, cheese culture, sodium citrate, salt, citric acid, sorbic acid (preservative), sodium phosphate, artificial color, lactic acid, acetic acid, enzymes, soy lecithin (added for slice separation).

CONTAINS: MILK AND SOY LECITHIN.

Recognize all of these ingredients???

And of course, fast food outlets like McDonalds have become huge corporate enterprises, making super-profits from the selling of quickly consumed food. McDonalds alone spends an estimated $2 billion a year alone in advertising worldwide, with its all-pervasive ads and promotions targeting children and the time-deprived.

From breakfast to suppertime, millions of people worldwide now consume McDonald’s food every day.
According to the ads, McDonald’s food is cheap, tasty, healthy and easily available. In fact, studies show that 55 percent of the calories in a Big Mac come from fat, together with 83 mg of cholesterol. In cheeseburgers, fat makes up 45 percent of the calories, with 41 mg cholesterol. French fries have 47 percent fat, while a regular hamburger has 39 percent fat and holds 29 mg of cholesterol. Like most fast foods, and convenience foods in general, these products are high in salt and sugar that can become addictive and which can also lead to increased weight and other medical problems – so McDonalds’s executives and shareholders are getting richer, our kids are getting fatter, related medical costs are escalating (obesity costs are almost as high as smoking related costs), and we, the public, are……. well paying more for Health Insurance along with out-living our obese children!!!

Junk food may not be addictive in the same way that tobacco is. But weight, once gained, is notoriously hard to lose, and childhood weight patterns strongly predict adult ones. Rates of overweight among small children--to whom junk-food companies aggressively market their products--have doubled since 1980; rates among adolescents have tripled. In 1999 physicians began reporting an alarming rise in children of obesity-linked type 2 diabetes. Once an obese youngster develops diabetes, he or she will never get rid of it. That's a lot more irreversible than a smoking addiction.

So in answer to the question: What are your ideas to end childhood obesity within a generation?

Quite simply

In answer to the question: What are your ideas to end childhood obesity within a generation?

I would say:

• Govt. warning labels on all food products that contain high fat or processed ingredients
•  Govt. endorsements on healthy foods, with packaging that is appealing to kids (of all ages)
• Govt. incentives, and subsidies for restaurant companies and food manufacturers that provide (verifiable) healthy foods for kids, in order that they can keep prices competitive still generating healthy profits
• Elevated education for both parents and children on food intake and the implications of non nutritious food products
•  Only healthy food available at school
• Very strict guidelines on advertising and marketing by fast food companies - with substantial fines for violations and misleading statements
•  Age limit on children buying food from fast food outlets, without an adult present
Robert Ancill is CEO of Innovations International Food and Restaurant Consulting Group, The Next Idea!

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Tuesday, September 10, 2013

8 Ideas for a More Successful Restaurant Web Site

According to The Next Idea Restaurant Consultants; what consumers want from a restaurant web site may differ from what you think.

At the top of the list was "current menus with up-to-date prices" - no surprises there. But also of high interest were: descriptions of dress codes, driving instructions, hours of operation, and information regarding special needs. For example, is the site wheelchair-accessible? And are large-type menus available?

                                                                                      

What diners don't want from a restaurant website, according to the Washing Post, is flash, animation, and as one respondent put it, "music that makes my co-workers think I'm on a porn site when I'm just trying to find a menu".

As the Boston Globe points out, "No one would build a Flash site now for a restaurant. Five years ago, it was ‘Where are the most bells and whistles?’ That’s not a justification for them still being there. For designers and users, the emphasis now is on accessibility. Websites have to be easy to navigate, for computer users as well as people on smart phones and tablets."

A properly and honestly presented restaurant website does not have to be complicated, and with the right information you can bring in new customers and keep frequent customers coming back for more.

Use the methods below to achieve a more successful Web site:

1. Think Brochure. The most effective Web sites concentrate on substance, not glitz. Avoid flash, animation, and especially music. Even a simple website is better than a site that won't or takes too long to load.

2. Use Photos. A picture is worth a thousand words. Not only do photos of your restaurant interior or exterior add color to a site, but they also offer information about the style and approach of your establishment. To most diners, restaurant appearance is an important factor when choosing a dining establishment and photos rated highly in the Washing Post survey of what diners look for in a restaurant web site.

3. Display Your Menu. Your menu is your most powerful marketing tool and is an essential part of a well designed site. It can sway a potential customer to choose your establishment. Especially important is that the menu be up-to-date with current prices. And if possible, focus on a menu format that's fast to load and will display on smart phones as well.

4. Display Your Specials. This feature serves multiple purposes. It gives people a reason to come back to your Web site, it lets frequent customers know when their favorite dish is being served, and it may lure someone in who is bored with your standard menu.

5. Make a Map. Let potential customers see how easy and convenient your restaurant location is. This is especially helpful to out-of-towners.

6. Include Web Coupons and Special Offers. Give people a reason to hit your site and then reward them for doing so.

7. Click to Order or Reserve. With companies like OpenTable.com and iMenu360.com, (both integrated into SoftCafe'sWebGuider) you can now easily offer Online Ordering or Online Reservations. In both cases you stand to boost efficiency and increase sales to a rapidly growing internet savvy crowd. Being able to make online reservations from a restaurant website was near the top of the list in the Washington Post survey.

8. Strut Your Stuff. Include positive reviews or awards your establishments have received. Good reviews from your local paper can increase your business dramatically.

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Thursday, September 5, 2013

Restaurant Consulting Firms for Long-Term Sustainability

Worldwide restaurant owners are looking to intensify their efforts for promotion and marketing in order to stay ahead in the competition. They are looking forward to transform their identity and change their infrastructure as per the fast changing food industry and its trends. Furthermore, they are focused on enabling innovations to improve their customers’ experience. In practical terms, restaurant owners are redefining their capabilities to introduce new and flexible delivery system, and increasing their efficiencies at ever-lower costs. Most of the restaurant business owners rely on the capabilities of restaurant consultants. Restaurant consultants are the industry experts that help business owners to stay competitive, smart, agile, and responsive all the time, while retaining their customers.

                                                                     

Restaurant consultants help in significantly transforming hotels and restaurants by developing solid and proven strategies. They help in improving service quality while cutting cost for better improvement, spiral development, and complete change. These consultants encourage entrepreneurs to focus on improving quality through revolutionary techniques, approaches, and tools. They recommend for comprehensive automation for improved delivery, service quality, and next age revolution.

Technically speaking, these restaurant consultants have deep industry knowledge. They comprehensively evaluate, assess, and monitor current pricing strategies, supply chain management, and performance ratios, and based on that, they recommend several changes. They also discover several business tools to anticipate changes. Restaurant consultants focus on your underlying strategies brand positioning concepts, product development efforts & ideas, and menu engineering to know your objectives.

If you want, they will redefine your restaurant marketing and branding concepts and prototypes and suggest aggressive techniques for suitable changes. They often emphasize on concept development, as it is responsible for growth and long-term stability. Restaurant consultants use creative, innovative, and unique approaches to engender a powerful business development plan. This plan includes brand identity generation, interior designing concept, menu development, human resource training, staff training execution and evaluation.

Restaurant consultants share their knowledge and focus on menu creation, culinary teams, food programs, and recipe specifications. These basic factors focus complete business architecture. Then, they develop exclusive marketing strategies so that your business expands in an exponential manner. They insight fully monitor your promises and execution and try to fill the gap. In subtle terms, they align the available resources so that you can make promises and fulfill them, accordingly. It will substantially help in maintaining great market reputation and surpassing your toughest competitor.

In essence, restaurant consulting firms strengthen business capacities by streamlining their resources. They help in better planning and execution in a smart way to remain effective and dominant in the niche. In this way, you will not only manage your business operations efficiently, but also implement performance-based solutions for long-term sustainability in the ecosystem.

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